At 77goodshop, customer satisfaction is our priority. We aim to make your shopping experience seamless and worry-free. Below is our clear and straightforward return and refund policy.

Return Policy

We accept returns within 10 days of receiving your order. To be eligible for a return:

• Items must be in original, unused condition and returned in their original packaging.
• A purchase invoice or proof of purchase must accompany the return.

How to Initiate a Return

1. Contact Customer Service: Email our team to request a return. We’ll provide detailed instructions and a Return Authorization Number (RAN).
2. Pack the Item Securely: Ensure the merchandise is packed properly to avoid damage during transit.
3. Ship to the Designated Address: Send the return to the address specified in our instructions.

Return shipping costs will be covered by us, so you can return items without worry.

Refund Policy

Refunds will be processed promptly upon receiving and inspecting the returned merchandise. Here’s what you need to know:

• The refund will include the value of the returned merchandise but exclude the original shipping fee.
• Refunds will be issued to the original payment method within 5-7 business days of approval.

Important Notes

• We do not offer exchanges or replacements. If you need a different item, please request a refund and place a new order.
• Refund eligibility depends on the merchandise meeting our return requirements.

Contact Us

For any questions or to initiate a return, please get in touch with our customer service team via email.

Thank you for shopping with us! Your satisfaction is our mission, and we’re here to assist every step of the way.