At 77goodshop, customer satisfaction is our top priority. We understand that there may be cases where you need to return a product, so we have established a clear, transparent, and convenient return and refund policy to ensure your shopping experience is always easy and worry-free.

Below are the detailed conditions, guidelines, and important notes regarding our return & refund policy at 77goodshop.

1. RETURN POLICY

1.1. Return Window

You can request a return within 10 days from the date you receive the product. After this period, we will no longer be able to process your return request.

1.2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• In original condition: The product must be unused, unwashed, undamaged, and without signs of wear or use.
• Original packaging: The product must be returned in its original packaging, including all accessories, tags, and warranty labels (if any).
• Proof of purchase: You must provide the order invoice or confirmation email to verify the transaction.

Note:

• We do not accept returns for discounted items, gifts, customized (personalized) products, or used items.
• If the product is damaged due to shipping or manufacturer defects, it is still eligible for return. Please provide photographic evidence.

2. RETURN PROCESS

2.1. Steps to Return a Product

1. Contact Customer Support

   • Email our support team with the subject: "Return Request - [Order Number]."
   • Provide the following information:
     • Order number
     • Reason for return
     • Photos of the product (if defective or damaged)
   • Receive a response from our support team along with a Return Authorization Number (RAN).

2. Pack the Product Securely

   • Use the original packaging or ensure secure repackaging to prevent damage during transit.
   • Include the Return Authorization Number (RAN) inside the package.

3. Ship the Item to the Designated Address

   • We will provide the return address and detailed shipping instructions.
   • You will receive a tracking number after shipping the return.

3. RETURN SHIPPING COSTS

• 77goodshop will cover return shipping costs if the product is defective or damaged during shipping.
• If you return a product due to personal reasons (e.g., wrong size, change of mind, dislike), you will be responsible for the return shipping cost.

4. REFUND POLICY

4.1. Refund Process

Once we receive the returned product, we will inspect it within 2-3 business days. If the product meets the return conditions, we will proceed with the refund.

• Refunds will be issued within 5 business days from the approval date.
• The refund will be sent to the original payment method used for the purchase.

4.2. Refund Amount

• 100% refund of the product price if the product is defective or damaged during shipping.
• If you return a product for personal reasons (change of mind, wrong size, dislike), we will refund only the product price, excluding the original shipping fee.

4.3. Refund Methods

• Credit/Debit Card Payments: The refund will appear in your bank account within 5 business days.
• PayPal Payments: The refund will be credited to your PayPal account within 5 business days.

5. IMPORTANT NOTES

• If you want to exchange or replace the product received. Please contact us at info@77goodshop.com within 10 days of receiving the product.
• Returns that do not meet our return conditions will not be accepted.
• If a returned product does not qualify for a refund, we will send it back to you, and you will need to cover the shipping cost.
• If you do not submit a return request within 10 days of receiving your order, we regret that we will not be able to process your return.

6. CONTACT US

For any questions or to initiate a return, please contact our customer support team via email. We are always ready to assist you quickly and efficiently.

Thank you for shopping at 77goodshop! We are here to support you at every step of your shopping journey.